how it works
1
select a device
To find your device model, go to the Sell tab on our website.
2
submit condition
You will be prompted to answer questions and submit photos that help us quote your device for purchase.
3
drop off or ship device
When you accept our purchase price(s), you can drop off the device(s) at our local store or mail it using the provided shipping label(s).
types of devices we fix
Frequently Asked Questions
HOW LONG WILL IT TAKE TO FIX MY DEVICE?
The repair of your device may take as little as a few hours or as long as a few days or even weeks, depending on its condition. Upon repair, we will send it back or schedule a pickup at our local store.
WHAT HAPPENS IF YOUR COMPANY DISAGREES WITH THE CONDITIONS I SELECTED FOR MY DEVICE?
Every item we receive is inspected and processed based on the information provided to us and the condition received. If for any reason they do not match, the offer may be recalculated.
All revised offers will be communicated with the customer for approval with an explanation. Device offers that are declined by customers will be returned utilizing shipping/pickup arrangements by both parties.
Revised offers that do not receive a response within 5 business days will automatically be processed.
All revised offers will be communicated with the customer for approval with an explanation. Device offers that are declined by customers will be returned utilizing shipping/pickup arrangements by both parties.
Revised offers that do not receive a response within 5 business days will automatically be processed.
HOW DO I PREPARE MY ITEM TO BE SHIPPED TO YOUR COMPANY?
- Before shipping your device, you should turn off Device Tracking (such as Find My iPhone and Samsung Reactivation Lock) and remove the password.
- Back up your data using an external hard drive, SD card, or any other available method.
- Charge Your Device
- Back up your data using an external hard drive, SD card, or any other available method.
- Charge Your Device
WHAT IS AN ESN, IMEI or MEID?
A cellphone's ESN (Electronic Serial Number) and MEID (Mobile Equipment ID) uniquely identify the cell phone. The MEID began to replace the 32-bit ESN in 2005. An IMEI (International Mobile Equipment Identity) uniquely identifies a GSM or UMTS phone.
You may still have an active ESN, IMEI, or MEID due to the following factors: The carrier still has an account associated with the device that is "Active". The account associated with the device has an outstanding balance. The device has been reported stolen or lost.
If the ESN is not clear for activation, we will notify you via email and hold the item for 5 days. To clear an active number, you must contact your wireless service provider and clear any issues that are causing your item's ESN to be active so that we can complete the evaluation process. After this hold period expires, we will issue a revised value for your phone in "parts only" condition. You will have another 5 days to decide if you would like to Accept or Decline the revised offer.
We will notify you by email if the ESN is not clear for activation and hold your item for 5 days. To clear an active number, please contact your wireless service provider and resolve any issues that are causing your device's ESN to be active so that we may complete your activation.
You may still have an active ESN, IMEI, or MEID due to the following factors: The carrier still has an account associated with the device that is "Active". The account associated with the device has an outstanding balance. The device has been reported stolen or lost.
If the ESN is not clear for activation, we will notify you via email and hold the item for 5 days. To clear an active number, you must contact your wireless service provider and clear any issues that are causing your item's ESN to be active so that we can complete the evaluation process. After this hold period expires, we will issue a revised value for your phone in "parts only" condition. You will have another 5 days to decide if you would like to Accept or Decline the revised offer.
We will notify you by email if the ESN is not clear for activation and hold your item for 5 days. To clear an active number, please contact your wireless service provider and resolve any issues that are causing your device's ESN to be active so that we may complete your activation.
Wireless Xperts Inc. 2016 - 2022, Registered Trademark Pending. Wireless Xperts is not affiliated with, sponsored, or otherwise endorsed by the manufacturers of the items available for trade-in or purchase. The Wireless Xperts logo and WirelessXperts.com are U.S. registered trademarks of Wireless Xperts Inc. Any other trademarks, logos, or brands are the property of their respective owners.