DO I GET PAID MORE IF MY ITEM STILL HAS A WARRANTY OR IS EXTENDED?
Transferring ownership from a warranty requires personal information being transferred from one party to another. Unfortunately, our company is not legally able to do so.
Therefore, we cannot compensate you additionally for any current warranties or extended.
HOW DO I DETERMINE THE CONDITION OF YOUR DEVICE?
We created the following ratings to help us purchase your device at competitive prices.
Like New (if all of the following is true):
- The device is 100% functional
- There are no obvious flaws
- It does not have any scratches or wears
- There are no scratches or scuffs on the display
Good (normal signs of use such as the following):
- The device is 100% functional
- It has normal wear
- Is lightly scratched or has slight dents or nicks
- There may be very light scratches or scuffs on the display surface, but they will not affect viewing
Fair (if any of the following is true):
- The device is 100% functional
- It has normal wear
- It has a non-functional component, but still powers on (for example, the keyboard or trackpad is malfunctioning, but otherwise the device functions)
- The keyboard and/or trackpad are moderately worn
- A fair amount of scratches, dents, or scuffs
- There may be minor display issues, such as dead pixels or screen burn
- A broken port and a damaged display hinge prevent the port from functioning
Broken (if any of the following is true):
- There are multiple functional defects (defective keyboard and/or trackpad, multiple non-functional ports, etc.)
- The display is heavily damaged or non-functional
- The power port is broken or non-functional
- The device has major physical defects, such as missing keys on the keyboard or damage to the hinge of the display.
- The system fan does not function.
WHAT HAPPENS IF YOUR COMPANY DISAGREES WITH THE CONDITIONS I SELECTED FOR MY DEVICE?
Every item we receive is inspected and processed based on the information provided to us and the condition received. If for any reason they do not match, the offer may be recalculated.
All revised offers will be communicated with the customer for approval with an explanation. Device offers that are declined by customers will be returned utilizing shipping/pickup arrangements by both parties.
Revised offers that do not receive a response within 5 business days will automatically be processed.
HOW DO I PREPARE MY ITEM TO BE SHIPPED TO YOUR COMPANY?
- Before shipping your device, you should turn off Device Tracking (such as Find My iPhone and Samsung Reactivation Lock) and remove the password.
- Back up your data using an external hard drive, SD card, or any other available method.
- Charge Your Device
HOW DO I DETERMINE IF MY PHONE IS WATER DAMAGED?
In most cases, water-damaged phones appear to still be in full working order. However, any indicator sticker that is tripped may impact the value we can offer because this may indicate internal corrosion, which can lead to problems in the future.
If you're unsure whether your cell phone has been damaged by water, you can perform a quick test before creating an offer with Gazelle. First, power down your phone. Next, remove the battery and battery panel. There should be a white dot on the phone, which should have been damaged by water.
A white water damage indicator means the phone is not water damaged. A pink or red indicator means the water damage indicator has been triggered.
DO I NEED TO REMOVE THE SIM CARD FROM MY PHONE OR TABLET?
As a privacy precaution, we are required to destroy devices that have SIM cards intact.
SIM cards for iPhones and iPads can be a bit tricky to locate. If you have an iPhone 2G, 3G, or 3Gs, look for the SIM card slot in the top edge of the casing, between the headphone jack and power button. If you have an iPhone 4, 4S, 5, 5S, and the 5C, look for the slot on the right side of the casing. Once you release the catch at the bottom of the hole, the SIM tray will eject from the phone body. Remove your SIM card from the tray and reinsert the tray to secure it.
In order to remove the SIM card from either the iPad 1 (with AT&T 3G), iPad 2 (with AT&T 3G), or the New iPad for either AT&T or Verizon (4G LTE), you must insert either Apple's SIM card removal tool or a straightened paper clip into the pin-sized hole in the side of the iPad.
WHAT IS AN ESN, IMEI or MEID?
A cellphone's ESN (Electronic Serial Number) and MEID (Mobile Equipment ID) uniquely identify the cell phone. The MEID began to replace the 32-bit ESN in 2005. An IMEI (International Mobile Equipment Identity) uniquely identifies a GSM or UMTS phone.
You may still have an active ESN, IMEI, or MEID due to the following factors: The carrier still has an account associated with the device that is "Active". The account associated with the device has an outstanding balance. The device has been reported stolen or lost.
If the ESN is not clear for activation, we will notify you via email and hold the item for 5 days. To clear an active number, you must contact your wireless service provider and clear any issues that are causing your item's ESN to be active so that we can complete the evaluation process. After this hold period expires, we will issue a revised value for your phone in "parts only" condition. You will have another 5 days to decide if you would like to Accept or Decline the revised offer.
We will notify you by email if the ESN is not clear for activation and hold your item for 5 days. To clear an active number, please contact your wireless service provider and resolve any issues that are causing your device's ESN to be active so that we may complete your activation.
